Return & Refund

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us via email at support@fsflag.com.

If your return is accepted, we will provide you with instructions on how to send the package back. Items sent back to us without prior approval will not be accepted.

You can always contact us via email for any return inquiries at support@fsflag.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about specific items.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day Cooling-off Period
As mentioned above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. Similarly, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note, it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us via email at support@fsflag.com.