Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@www.fsflag.com.
- All
- All about artworks and graphics
- About products, quality and materials
- About Orders, Payments and Shipping
All about artworks and graphics
1. Order customized products.
2. Demand communication: Customers provide design requirements and ideas.
3. Design confirmation: Provide design solutions based on customer needs.
4. Customers confirm the design solutions.
5. Production: Start the printing or production process.
6. Shipping: Products are packaged and sent to customers.
7. After-sales service: Provide follow-up support, such as problem feedback or returns and exchanges.
Depending on the resolution and pixels, PSD, JPEG, TIFF files can become blurry when enlarged. Thumbnail JPG or GIF cannot be used for large-size printing. If submitting these files, please follow the guidelines below.
100% scale (full-size output) at 100 dpi
50% scale at 200 dpi or higher
25% scale at 300 dpi or higher
10% scale at 600-1200 dpi
Vector: Line art can be scaled to any size without loss of resolution, and the image will be clear and sharp. Vector files can be submitted at any size, proportional to the size of the banner.
1. Low resolution: Images with resolutions below 300 DPI (dots per inch) usually do not print well.
2. Overscaling: When images are enlarged beyond their original size, they lose detail and clarity.
3. Small images: Small images or thumbnails downloaded from web pages are often not suitable for printing.
4. Overcompression: Using highly compressed JPEG files may result in reduced image quality.
About products, quality and materials
We stand behind our "Commitment to Quality" by offering an industry-leading 30-day (1-month) warranty. If for any reason you are not completely satisfied with your purchase, rest assured that you are covered under specific terms.
If there are specific issues with your order, primarily related to (but not limited to) receiving a damaged product/shipping damage/product loss, upon delivery, customers should report these discrepancies within a few hours of receiving the order. Failure to report within this period will result in the product not being eligible for our warranty.
For other issues, such as product failure or ink issues due to manufacturing defects within this 30-day period, FSFLAG will replace the product free of charge or provide a credit equal to the value of the defective product.
Please note: FSFLAG reserves the right to investigate the claim to determine if it qualifies for its guarantee. It will then decide on a refund or replacement based on the customer's preference.
1. FSFLAG has 20 years of experience in the production of printed advertising logo products.
2. FSFLAG has excellent supply chain management, and reduces costs by optimizing the procurement process, selecting cost-effective raw materials and suppliers.
3. FSFLAG introduces advanced production equipment and technology to improve production efficiency and reduce labor costs.
4. FSFLAG improves the efficiency of the optimized production process through lean production and reducing waste.
5. FSFLAG has a mature design team, production team, and customer service team.